{"id":2061,"date":"2022-10-01T00:42:06","date_gmt":"2022-09-30T21:42:06","guid":{"rendered":"https:\/\/www.turkhaberajans.com\/?p=2061"},"modified":"2022-10-01T00:42:06","modified_gmt":"2022-09-30T21:42:06","slug":"vodafone-musteri-hizmetlerine-dunya-birinciligi-odulu","status":"publish","type":"post","link":"https:\/\/www.turkhaberajans.com\/vodafone-musteri-hizmetlerine-dunya-birinciligi-odulu\/","title":{"rendered":"Vodafone M\u00fc\u015fteri Hizmetleri\u2019ne D\u00fcnya Birincili\u011fi \u00d6d\u00fcl\u00fc"},"content":{"rendered":"<p><strong><span>Vodafone T\u00fcrkiye, d\u00fcnyan\u0131n en itibarl\u0131 \u00f6d\u00fcl programlar\u0131ndan 16. ContactCenterWorld \u00d6d\u00fclleri\u2019nin d\u00fcnya finalinden tam 3 m\u00fckafatla d\u00f6nd\u00fc. Vodafone T\u00fcrkiye M\u00fc\u015fteri Hizmetleri \u201cEn Uygun M\u00fc\u015fteri Hizmetleri\u201d kategorisinde d\u00fcnya birincisi, \u201cEn Yeterli Teknoloji \u0130novasyonu \u2013 Kurumi\u00e7i \u00c7\u00f6z\u00fcm\u201d ve \u201cEn D\u00fczg\u00fcn Teknoloji \u0130novasyonu \u2013 Canl\u0131 Dayanak \u00c7\u00f6z\u00fcm\u00fc\u201d ile de d\u00fcnya ikincisi oldu.<\/span><\/strong><\/p>\n<div>\n<p><span>T\u00fcrkiye\u2019nin dijitalle\u015fmesine liderlik etme vizyonuyla faaliyet g\u00f6steren <\/span><strong><span>Vodafone,<\/span><\/strong><span> ulusal ve milletleraras\u0131 seviyedeki ba\u015far\u0131lar\u0131na bir yenisini daha ekledi. <\/span><strong><span>Vodafone T\u00fcrkiye M\u00fc\u015fteri Hizmetleri,<\/span><\/strong><span> davet merkezi kesiminin d\u00fcnya \u00e7ap\u0131ndaki en itibarl\u0131 tertiplerinden ContactCenterWorld\u2019\u00fcn 16\u2019nc\u0131 defa d\u00fczenledi\u011fi \u00f6d\u00fcl program\u0131nda EMEA (Avrupa, Ortado\u011fu, Afrika) b\u00f6lge finallerinde ald\u0131\u011f\u0131 3 birincili\u011fin akabinde d\u00fcnya finalinden de 3 m\u00fckafatla d\u00f6nd\u00fc. Toplam <strong>80 \u00fclkeden 2 binden fazla ba\u015fvurunun<\/strong> yar\u0131\u015ft\u0131\u011f\u0131 tertipte Vodafone T\u00fcrkiye <\/span><strong><span>\u201cEn Uygun M\u00fc\u015fteri Hizmetleri\u201d <\/span><\/strong><span>kategorisinde d\u00fcnya birincisi, <\/span><strong><span>En G\u00fczel Teknoloji \u0130novasyonu \u2013 Kurumi\u00e7i \u00c7\u00f6z\u00fcm\u201d <\/span><\/strong><span>ve<\/span><strong><span> \u201cEn Yeterli Teknoloji \u0130novasyonu \u2013 Canl\u0131 Dayanak \u00c7\u00f6z\u00fcm\u00fc\u201d <\/span><\/strong><span>kategorilerinde ise d\u00fcnya ikincisi oldu.<\/span><\/p>\n<p><strong><span>Vodafone T\u00fcrkiye M\u00fc\u015fteri Hizmetleri Y\u00f6neticisi Emre Silvan,<\/span><\/strong><span> \u015funlar\u0131 s\u00f6yledi:<\/span><\/p>\n<p><span>\u201cHedefimiz, m\u00fc\u015fterilerimize en g\u00fczel tecr\u00fcbesi sunmak. M\u00fc\u015fterilerimizin gereksinimlerini birinci seferde kar\u015f\u0131lama oran\u0131m\u0131z, pandemi periyodundan \u00f6\u011frendiklerimizin de katk\u0131lar\u0131 ile en y\u00fcksek d\u00fczeyine ula\u015ft\u0131. Milyonlarca m\u00fc\u015fterimize, dijital asistan\u0131m\u0131z TOBi ve m\u00fc\u015fteri hizmetleri \u00fczerinden sundu\u011fumuz tecr\u00fcbe sayesinde memnuniyet oran\u0131m\u0131z 2 kat\u0131na y\u00fckseldi. Dijitalle\u015fen ve dijitalle\u015ftiren uzman m\u00fc\u015fteri dan\u0131\u015fmanlar\u0131m\u0131z ile m\u00fc\u015fterilerimize muhta\u00e7l\u0131klar\u0131 do\u011frultusunda 7\/24 katma pahal\u0131 eserler sunuyoruz. Vodafone M\u00fc\u015fteri Hizmetleri olarak, m\u00fc\u015fteri tecr\u00fcbesinde yarar yaratmaya devam eden ba\u015far\u0131l\u0131 uygulamalar\u0131m\u0131z\u0131n sonucunda ald\u0131\u011f\u0131m\u0131z \u00f6d\u00fcllere yenilerini eklemenin memnunlu\u011funu ya\u015f\u0131yoruz. Davet merkezi kesiminin en itibarl\u0131 \u00f6d\u00fcllerinden ContactCenterWorld\u2019\u00fcn EMEA b\u00f6lge finallerinde 3 birincilik alm\u0131\u015ft\u0131k. Art\u0131k de d\u00fcnya finalinden 3 m\u00fckafatla d\u00f6nmenin heyecan\u0131 i\u00e7indeyiz.\u201d<\/span><\/p>\n<p><strong><span>Yenilik\u00e7i projeler \u00f6d\u00fcl getirdi<\/span><\/strong><\/p>\n<p><span>\u201cEn Uygun M\u00fc\u015fteri Hizmetleri\u201d kategorisinde d\u00fcnya birincisi olan Vodafone T\u00fcrkiye M\u00fc\u015fteri Hizmetleri, yapay zeka tabanl\u0131 algoritmalarla hizmet muhta\u00e7l\u0131\u011f\u0131n\u0131 tahminleyip, m\u00fc\u015fterilerin en \u00e2l\u00e2 hizmeti almas\u0131n\u0131 sa\u011fl\u0131yor. Vodafone T\u00fcrkiye M\u00fc\u015fteri Hizmetleri, uzaktan \u00e7al\u0131\u015fma modelinin yararlar\u0131n\u0131 t\u00fcm tak\u0131mlar\u0131 i\u00e7in kal\u0131c\u0131 hale getirerek T\u00fcrkiye&#8217;nin 61 vilayetinde binlerce yeni i\u015f imkan\u0131 yarat\u0131rken, organizasyonel geli\u015fim ve m\u00fc\u015fteri memnuniyetine sa\u011flad\u0131\u011f\u0131 katk\u0131lar ile yenilik\u00e7i i\u015f yap\u0131\u015f modellerini ve gelir odakl\u0131 katma k\u0131ymet \u00fcreten bir sat\u0131\u015f tertibine d\u00f6n\u00fc\u015f\u00fcm stratejisini muvaffakiyetle sonu\u00e7land\u0131rd\u0131.<\/span><\/p>\n<p><span>\u00d6d\u00fcl kazanan projelerden ZEUS, m\u00fc\u015fteri temsilcilerinin davet merkezine gelen davetlerde farkl\u0131 talepler i\u00e7in kulland\u0131klar\u0131 ekranlar\u0131 kolayla\u015ft\u0131rmay\u0131 ve bunlar\u0131 tek bir aray\u00fczde birle\u015ftirmeyi sa\u011fl\u0131yor. Bu ekran ile m\u00fc\u015fteri temsilcileri, s\u00fcre\u00e7lerini daha s\u00fcratli yapabilme kabiliyeti kazand\u0131. \u201cCanl\u0131 Takviye \u00c7\u00f6z\u00fcm\u00fc\u201d ise dijital kanal Vodafone Yan\u0131mda ve dijital asistan TOBi sonras\u0131nda, m\u00fc\u015fterilerin dijitaldeki tecr\u00fcbesinin devam\u0131n\u0131 sa\u011fl\u0131yor. T\u0131pk\u0131 vakitte m\u00fc\u015fteri hizmetlerini arayan m\u00fc\u015fterilere teknolojik tahlillerle proaktif hizmet sunuyor.<\/span><\/p>\n<\/p><\/div>\n<p>Kaynak: (BHA) &#8211; Beyaz Haber Ajans\u0131<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vodafone T\u00fcrkiye, d\u00fcnyan\u0131n en itibarl\u0131 \u00f6d\u00fcl programlar\u0131ndan 16. ContactCenterWorld \u00d6d\u00fclleri\u2019nin d\u00fcnya finalinden tam 3 m\u00fckafatla d\u00f6nd\u00fc. Vodafone &#8230;<\/p>\n","protected":false},"author":1,"featured_media":2062,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Vodafone M\u00fc\u015fteri Hizmetleri\u2019ne D\u00fcnya Birincili\u011fi \u00d6d\u00fcl\u00fc - T\u00fcrkHaberAjans - T\u00fcrkiye ve D\u00fcnyadan \u00d6zel Haberler<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.turkhaberajans.com\/vodafone-musteri-hizmetlerine-dunya-birinciligi-odulu\/\" \/>\n<meta name=\"twitter:label1\" content=\"Yazan:\" \/>\n\t<meta name=\"twitter:data1\" content=\"haber\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.turkhaberajans.com\/vodafone-musteri-hizmetlerine-dunya-birinciligi-odulu\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.turkhaberajans.com\/vodafone-musteri-hizmetlerine-dunya-birinciligi-odulu\/\"},\"author\":{\"name\":\"haber\",\"@id\":\"https:\/\/www.turkhaberajans.com\/#\/schema\/person\/0005b25b37b7106be33dd26499808c89\"},\"headline\":\"Vodafone M\u00fc\u015fteri Hizmetleri\u2019ne D\u00fcnya Birincili\u011fi \u00d6d\u00fcl\u00fc\",\"datePublished\":\"2022-09-30T21:42:06+00:00\",\"dateModified\":\"2022-09-30T21:42:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.turkhaberajans.com\/vodafone-musteri-hizmetlerine-dunya-birinciligi-odulu\/\"},\"wordCount\":550,\"publisher\":{\"@id\":\"https:\/\/www.turkhaberajans.com\/#organization\"},\"articleSection\":[\"Teknoloji\"],\"inLanguage\":\"tr\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.turkhaberajans.com\/vodafone-musteri-hizmetlerine-dunya-birinciligi-odulu\/\",\"url\":\"https:\/\/www.turkhaberajans.com\/vodafone-musteri-hizmetlerine-dunya-birinciligi-odulu\/\",\"name\":\"Vodafone M\u00fc\u015fteri Hizmetleri\u2019ne D\u00fcnya Birincili\u011fi \u00d6d\u00fcl\u00fc - 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